Help Centre
Find Answers
to Your Questions
Need assistance? Browse through our categories to quickly find information on trading, accounts, deposits, withdrawals, and more.
General
Get a quick overview of what trading is, what instruments are available and how leverage works with Key to Markets.
What is Trading ?
Trading involves buying and selling financial instruments (Contract for Difference) such as, Forex, Commodities, shares to profit from price changes.
What Financial instruments can I trade with your Company?
Forex, indices, commodities, cryptos and shares.
What is leverage?
Leverage allows traders to control larger positions with a smaller amount of Capital.
For example 1:100 leverage means you can trade $100,000 with $1,000.
What is your maximum Leverage on MT4 and MT5?
The maximum leverage is up to 1:500
What are the system requirements for using MetaTrader 4 (MT4) with Key to Markets?
To use MT4 effectively, your system should have a minimum of 512 MB of RAM, a 1.0 GHz processor, and a screen resolution of 1024×768. For a more optimal experience, 1 GB of RAM and a processor with higher speed are recommended
Can I trade micro lots with Key to Markets?
Yes, you can trade micro lots on both our Standard and PRO accounts, allowing for more precise risk management
Does Key to Markets offer market analysis and insights?
Yes, we provide weekly outlooks and market analysis on our blog and YouTube channel to help traders stay informed about market trends. Key to Markets does not offer any financial advice, asset management or portfolio management service. The analysis provided as meant to keep you informed, but should not be treated as investment advice
How can I calculate the swap rates for overnight positions?
Swap rates can be calculated using the trading calculator available in your client area or directly on the MT4/MT5 platform.
Trading Platforms
Find everything you need to know about MT4/MT5 installation, system requirements, and available trading tools.
What trading platforms do you offer?
We provide access to platforms like Metatrader 4 (MT4), Metatrader 5 (MT5)
What devices can i use for the platforms
On Windows, iPhone, MAC, Android.
How do I install the trading platforms?
Go to the platform section, choose to download the platform for your device and follow the installation instructions.
What tools can I use?
Free VPS service, Signal Start, Copy and PAMM trading accounts
How can I set up email or SMS alerts on the MT4/MT5 platform?
You can set up alerts on MT4/MT5 by accessing the ‘Alerts’ tab on the terminal, right-clicking to create a new alert, and specifying the criteria for email or SMS notifications.
Account Setup and Funding
From account registration to updating personal information, discover how to open, verify and fund your account.
How do I open an account ?
To open an account, register on our website, verify your identity and fund your account using one of the available methods
What types of accounts do you offer?
We offer cost free Demo accounts, Standard and Pro accounts, Copy Trading and PAMM accounts.
What is a PAMM account?
Stands for: Percentage Allocation Management Module: is a software application which allows Traders to share their strategies and manage pooled accounts on the behalf of their investors. Profits and losses are distributed proportionally based on each investor’s contribution, making it a popular choice for passive investment in forex and other markets.
What is a Demo account?
A Demo account allows you to practice trading with virtual funds, a risk free environment and it’s ideal for beginners.
How can I update my personal information on my Key to Markets account?
To update your personal information, log in to your client area on our website and navigate to the account settings section where you can make necessary changes
What is the minimum deposit?
Minimum deposits vary by account type, and start from 50 USD.
What is the minimum deposit for a PAMM investor account?
The minimum amount required to open a PAMM Investor account is set by the PAMM manager and may vary. Please check with your PAMM Manager for specific details.
What payment methods do you accept?
- Bank wire (2 to 4 working days)
- SEPA (1 Business day)
- Master card (Instant)
- Visa card (Instant)
- Skrill (Instant)
- Sticpay (Instant)
- UnionPay (Instant)
- Crypto (up to 30 minutes)
- PayRetailers
The availability of payment methods depends on your country of origin. Check our Deposits page.
What withdrawal methods do you offer?
- Bank wire (2-4 working days), after the withdrawal is executed.
- SEPA (1 business day)
- Skrill (1 business day)
- Sticpay (1 business day)
- Crypto (up to 30 minutes)
- Union pay (Instant)
- PayRetailers (Instant)
The availability of payment methods depends on your country of origin. Check our Withdrawals page.
What measures does Key to Markets take to ensure the privacy of my personal information?
We adhere to strict data protection regulations, including GDPR, to ensure the confidentiality and security of your personal information.
Trading Basics
Learn about spreads, trading hours, stop-loss orders and how margin levels affect your open positions.
What are the trading hours?
Trading hours depend on the market opening and the traded financial instrument. Please check the respective asset specifications.
What is spread in trading?
The spread is the difference between the ask price (buying) and the bid price (selling)
What is the stop out level ?
The Stop Out level is the margin level at which open positions are automatically closed due to a lack of available margin. The Stop Out level on our MT4 and MT5 platform is set to 100%.
What is a margin call?
The Margin is the minimum amount required to open a new position.
When this level is reached a notification appears on the screen to warn the Trader that the margin level is getting near the Stop Out level.
The Margin Call level on our platform is 120%.
When your margin level is between 120% and 100% you can only close your open positions and you cannot open new positions.
What is stop-loss order?
A stop-loss order automatically closes your trade when it reaches a certain price level, helping to manage your risk
What are overnight swap fees?
The overnight swap or financing rate is an interest rate credited or debited to the trading account in order to hold a trading position overnight.
Do you charge overnight swaps?
Yes, the swap overnight is applied once per day during rollover time.
What are the fees for swaps overnight?
As swap values are updated on a daily basis, the best way to check them is to look at the symbol specification within the MT4/MT5 platform; just right click on each instrument and select “specifications” on the drop down menu.
Education and Support
Explore how to contact our team, check our business hours and use our free educational resources.
How can I reach Customer Support?
You can reach our customer support via email at [email protected] or by phone at +230 215 8020. We’re available 24/5.
What are your business hours?
Our business hours from 7:00 AM to 6:00 PM GMT
Compliance and Regulations
Find out how your funds are protected, what documents are required for account verification and where we’re regulated.
Is your Company regulated?
Key to Markets International Limited is regulated by the Financial Services Commission of Mauritius, Licence Number GB19024503.
How is my money protected?
Client funds are kept in segregated accounts, and we comply with industry standards for safety and security.
Documents required for account verification?
The identity documentation will typically include:
- Passport
- National Identity card or an equivalent in the relevant jurisdiction
- Driving license
Disclaimer: Identity documents must be current and valid at the time of applying to the Company.
Documents used for verifying the address of Clients will typically include:
- Utility bill
- Dated bank or credit card statement
- Acknowledgement of an address issued by a professional person.
Disclaimer: Address verification documents must be issued within 3 (Three) months before the date of applying to the Company.
How long does it take for my account to be verified ?
Within 5 minutes (if all the requirements are met)
Are there any countries Key to Markets does not serve?
Key to Markets does not offer any services to residents of the USA, Iran, North Korea and other countries where restrictions apply.
Dividends
When trading CFDs on shares or indices, dividend payments may result in a credit or debit to your trading account depending on your position.
Do you apply dividend adjustments?
Yes. If you hold a long position, your account may be credited. If you hold a short position, your account may be debited.
These adjustments help maintain pricing fairness, as the underlying market reflects the dividend payout.
How are dividend amounts calculated?
Dividend adjustments are based on the official dividend declared by the underlying asset and are reflected automatically in your MT4/MT5 account.
Where can I check upcoming dividends?
To find the most accurate dividend information, we recommend:
Visiting the official websites of stock exchanges (e.g., Nasdaq Dividend Calendar)
Checking the Investor Relations sections on the official websites of listed companies
These sources regularly publish dividend announcements and payment details.
How are dividends on index CFDs handled?
When one or more companies in an index (e.g., S&P 500 or Dow Jones 30) pay dividends, it impacts the index price. Key to Markets adjusts your account as follows:
Long positions on the index receive a credit
Short positions are debited
The adjustment reflects the total dividend impact across the index constituents.
How are dividends on stock CFDs handled?
If you hold a stock CFD position:
Long position: Your account will be credited with the dividend amount
Short position: Your account will be debited
The adjustment reflects the full dividend declared by the company, adjusted for any applicable tax or broker-specific factors.
How is the dividend amount on an index CFD calculated?
The amount you receive or pay depends on:
The number of dividend-paying stocks in the index
Their respective weights in the index
The index type (e.g., capitalization-weighted or price-weighted)
Whether your position is long or short
