General Questions

How do I deposit funds?

On the “Deposit funds” page of our website  you can find detailed information about how to deposit money on your KTM trading account. There are multiple possible ways:

  1. Via Bank Wire
  2. Via Neteller
  3. Via Safecharge/G2S

The first method is free of charge, you only need to check the fees charged by your own bank for wire transfers.

If customers desire to deposit funds via Neteller, payments made through this payment system are charged a fee. To top up your Neteller account you can use different payment methods, for example Visa, MasterCard, Postepay, WebMoney, Sofort, Paysafecard, Neosurf, Giropay.

Should clients prefer to fund their account with a credit card they can do so through our payment processor Safecharge/G2S. Please note that payments made through this payment system are charged a fee. Depending on where you are resident you can use different payment methods, for example Visa, MasterCard, Postepay, WebMoney, Sofort, Paysafecard, Neosurf, Giropay.

Deposit funds via Neteller

Key to Markets gives you the possibility to transfer your money in and out your trading account in the safest and easiest way. If you don’t have a Neteller account yet, you can open it in just a few steps. With Neteller, you get access to one of the most successful prepaid card programs on the market. You can get a prepaid Mastercard that you can use safely both online and offline at millions of MasterCard point-of-sale locations, as well as getting instant access to your cash at any ATM worldwide.

Are there fees for withdrawals?

Depending on several factors (e.g.: your bank location, the frequency and the size of your withdrawals) the transfer could be completed free of charge or your trading account could be debited up to $15.

How do I withdraw funds from my trading account?

In order to withdraw money from your  trading account, visit the “Trading Accounts” section of our website.

Are there any fees to open an MT4 (MetaTrader4) account?

No. Opening an account (real or demo) is absolutely free of charge. When you open an account for the first time, the balance will be zero. You will make a first deposit (either via bank wire or e-wallet or credit card) and then start trading on the FX market.

My account opening documents are not in English. Will this be a problem?

If you have documents that are not in English in most cases this will not represent a problem to us. Our international team works with customers from all over the world and the procedure to open an account complies with the international AML/KYC standards. For further details please do not hesitate to contact us.

How do I avoid a margin call?

In order to avoid a margin call it is important to maintain a positive margin. If the position is showing a loss, then there is the possibility to wipe out the entire balance account. If the amount of money on the account is too low, there is the possibility to receive a margin call. In that case, if the trader desire is to maintain the position opened then he would have to top up the account. For further details please read the following page:

What leverage do you recommend?

The level of leverage that suits customers depends on many factors. Basically, if the trader is a risk taker and/or wants to obtain higher profits (while potentially incurring higher losses), he will prefer a higher leverage such as 1:500 or 1:100. On the contrary, if the trader is risk averse, he will prefer lower leverage in order to reduce potential losses.

What is a rollover?

Generally, traders decide to open and close many positions during the day in order to potentially maximize their profit in a short time.  However if they decide to hold a position overnight, then each account is credited or debited an interest charge calculated on the full size (notional value) of the traders’ position.

This particular type of interest is called rollover fee or overnight swap and it is automatically calculated at a certain time of the night, (considering the London time zone) usually between 10pm and 3am. It is important to highlight that the word “swap” in this particular case must not be confused with the well-known financial term of Swap as a derivative contract, although the use of the same word correctly suggests a cash flow exchange between two counterparties.

What is slippage?

The difference between the expected price of a trade and the spot price the trade is actually executed at, is called slippage. This phenomenon occurs during periods of high volatility, especially when large market orders are used.

This term is used in both Forex and stock trading, as a matter of fact, the definition is the same for these markets.

Why does my trade execution price not match what I'm seeing on the chart?

The chart that we are used to seeing on the MetaTrader4 platform contain instant images that change once every 0.3 seconds on average. If a trader opens a position, 0.3 seconds can represent a lot of time especially when hundreds of thousands of traders are operating at the same time.

In some circumstances, we can have the impression that our order is not the one that appears on the platform, but this is not true. We always have to take into consideration the refresh time frame of the screen in order to avoid misunderstandings.

What is better, low leverage or high leverage?

There is not bad or good leverage. Before choosing a level of leverage it is important to know what the consequences of operating with a high leverage instead of low leverage are. First of all, if you open a position that needs only $100 margin money, for a deposit worth $1000 then that is not a problem, but if the margin required is of $900, in that case you are increasing the chances  of receiving a margin call if the market moves against you.

If the leverage is high, then the profit/loss will be high too, and your account could be wiped out rapidly.

So, the level of leverage is up to you, depending on your experience and on your possibilities.

Can I lose more money than I deposit?

Potentially, there is the possibility to lose more than the amount deposited, but this can happen very rarely. Otherwise you may have a total loss if the market goes against you. Also, if you have a low balance remaining on your account, it is not possible to open a new position due to the fact that you will receive a margin call.

How can I learn more about trading?

To start trading is quite easy, everyone can open a demo account without losing a pence. The first thing to learn is how the MetaTrader4 platform works. Within the Education section on the Key to Markets website there is a short introduction of this topic and anyone who’s interested in trading on the Forex market can read it and can start trading in no more than 10 minutes.

There is always the opportunity to learn more, as a matter of fact, there is a wide range of literature available on this topic. Very often the Fx trading literature generates contradictions due to different ways of interpreting and approaching the financial markets.

Trading with Key to Markets

How can I send my documentation to KTM (Key to Markets)?

You can send all documents via e-mail. If you have to send a document, all you have to do is scan it, save the file in .jpg or .pdf or other standard format and send it via mail. A member of our team will check whether all the required files comply with the quality standards necessary to start the account opening process.

Why do you need this identification information?

Identification documents (ID) are extremely important because all trading activity is strictly regulated by the FCA, the Financial Conduct Authority in the UK. Also, the international anti-money laundering (AML) directives assure total transparency of the procedures; as a matter of fact all the processes concerning the account opening are under surveillance.

What are the costs of trading?

Key to Markets offers a very competitive level of spreads that could be as low as  0.0 pips on all currency pairs. Spreads vary according to market conditions. The average spread on the EUR/USD pair is 0.3 pips, for other pairs please download a demo of our trading platform.

What leverage does KTM (Key to Markets) LLC offers?

Key to Markets offers a level of leverage up to 1:500.

What is the minimum amount required to open an account live?

The minimum amount required to open a live account is $/€100.

What are Key to Markets' revenues streams?

The only profit that our company realizes is in the form of commissions. In fact we do not charge the customer with a heavy spread, instead we impose a fixed cost to open and close a position.

What kind of platform do we provide?

We provide MT4 platform available for desktop PC, Mac OS and mobile devices (Android and iOS). Furthermore we can provide other trading technologies upon request.

Does KTM offers update education?

Key to Markets offers extensive on-line education. On Key to Markets’ official website ( ) under the section “Education”, you can find all the basic and indispensable information you may need to know to start trading. Also on the official KTM blog there is plenty of fundamental information about technical analysis, expert advisors, reports on the major currency pairs, code programming and much more.

What research does KTM provides for technical traders?

In the Education section of our website (under “Client Resources”> “Knoledge Base”) you can find all the relevant information on technical analysis and indicators.

What kind of services KTM provides?

At Key to Markets, our customers have access to customised products and services that are tailored to their specific needs. Whatever you need, we will be at your side with a team of professionals with years of experience in the financial markets. KTM provides access to the Forex (Foreign Exchange) market, which is the world’s most liquid market with daily transaction volume exceeding $5 trillion.

About Key to Markets


Key to Markets is authorised and regulated in the United Kingdom by the Financial Conduct Authority (FCA), and with the MIFID-European passport, it is able to carry on its business in every European country. Key to Markets NZ Limited is a company registered in New Zealand and regulated as a member of FSCL.

Who is Key to Markets?

Key to Markets (KTM) is an independent brokerage company offering a wide range of financial products such as trading platforms, CFDs, Forex spot and forward and Futures. With offices in London and New Zealand, Key to Markets is part of a European group and has partners in the US, UK, Europe, Middle East and Asia.  We are a team of passionate experts with a transparent and effective approach, working to provide the best services to professional and private investors such as hedge funds, mutual funds, asset managers, insurance companies, brokerage firms, banks and individual traders.

About Forex Market

What time does the currency market close?

The Forex market is open 24 hours a day. It provides a great opportunity for traders to trade at any time of the day or night. The FX market trading hours are: New York opens at 8:00 am to 5:00 pm EST (EDT), Tokyo opens at 7:00 pm to 4:00 am EST (EDT), Sydney opens at 5:00 pm to 2:00 am EST (EDT), London opens at 3:00 am to 12:00 noon EST (EDT).

When is the Forex market most volatile?

When two sessions are overlapping, there is greater movement on the Forex market. We believe that the following are the best session hours to trade:

  • New York and London: between 8:00 am – 12:00 noon EST (EDT)
  • Sydney and Tokyo: between 7:00 pm – 2:00 am EST (EDT)
  • London and Tokyo: between 3:00 am – 4:00am EST (EDT)

For example, trading EUR/USD, GBP/USD currency pairs would give good results between 8:00 am and 12:00 noon EST when the two markets for those currencies are most active.

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